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Service Technician -Plumbing/HVAC/ AC/Oil

Job Location: Cape Cod, Massachusetts

Job Description:

Description: General Service Technician – Service Department

Job Purpose:

Provide service for troubleshooting, repairs and preventative maintenance of residential plumbing and HVAC systems
This position reports to the Service department manager

Job Duties:

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
Accomplishes operations and organization mission by completing related results as needed.



Company Name:

W. Vernon Whiteley Inc, Plumbing, Heating and Air Conditioning

About The Company:

W. Vernon Whiteley Plumbing & Heating Co, Inc, a 3rd generation family owned and operated company, established in 1952, is seeking to grow its team.
Our honesty, integrity, efficiency, professionalism and high quality workmanship have created a high demand for our services. We are looking to fill many positions on our team for both lower cape and upper cape/south shore divisions. We have been the plumbing and HVAC company of choice with customers for 62 years, and we will continue to be for generations to come

Our commitment to quality and long term presence in the community allows us to offer:
•Competitive pay
•Health Insurance-Vacation/Sick/Personal/Holiday Days
•Matching Retirement Plan-Paid Company Life Insurance
•Uniform & Education Reimbursement
•Company Vehicle etc.
Long term commitment to providing a healthy, quality work environment valuing team work, safety and personal growth


Field experience in servicing of residential plumbing and HVAC equipment of 3 years

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