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Service Technician- Heat Pumps/HVAC products

Job Location: West Coast

Job Description: Position:

Service Technician – Heat Pumps/HVAC Products – Outside Service TechAs our Service Tech – Heat Pumps and HVAC products outside you will work with warranty related service issues for our HVAC/R, HVAC/C product lines and heat pumps. Providing service and technical expertise to end users, equipment and guidance for outside sales and service representatives. In many cases recommending our service and engineering departments to be more involved. Working on Start-ups and commissioning of new products.

We are looking for a high-quality individual to fill this position in the West Coast area.

Job Description:

Scope: Telephone (and other electronic media) to provide customers with information necessary to run their Nortek Group HVAC products and systems.
Demonstrated experience with field installations, contractors, contracts and bidding (the commercial side); “systems” engineering and a variety of HVAC equipment (the equipment side); controls and software (the integration side).
Demonstrated experience in managing challenging jobs with the objectives to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
Formalize through development and documentation job responsibilities, methods, procedures for all areas.
Work with engineering, manufacturing on problem resolution and final field and production fixes to service issues on our equipment.
Be a part of an “Authorized Service Partner” program to include training on company equipment, a “certification process”, and marketing collateral. These partners would include local servicing contractors and/or the service arms of company’s independent sales representatives.
Adapt at building/contributing to CRM systems.
Keep up to date on trends, training and manufacturing at our plants.
Participates in technology transfer initiatives among IT departments, R & D, and Product Engineering

Product experience must include Industrial, HVAC equipment and/or controls, heat pump and all product manufactured by Nortek Industries.
The ability to foster an environment that encourages initiative, creativity, teamwork, people-development and successful achievement of goals is required.
Strong customer-oriented approach that can motivate and inspire others and customers.
Five plus years in a technical role, assisting internal and external customers.

Qualifications:

Five to seven years’ experience in installation, maintenance, and troubleshooting and correcting diverse HVAC/heat pump service issues.
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Ability to stay on project through root cause analysis.
Excellent customer service skills with desire to exceed internal and external customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians and ability to follow up on parts delivery
Observe all company procedures and safety rules.
High school graduate with post high school courses in electrical and refrigeration. Technical college or 15 plus years’ experience considered in lieu of degree.
Ability to travel up to 70%.
Ability to lift up to 75lbs
Position: Service Technician – Heat Pumps/HVAC Products – Outside Service TechAs our Service Tech – Heat Pumps and HVAC products outside you will work with warranty related service issues for our HVAC/R, HVAC/C product lines and heat pumps. Providing service and technical expertise to end users, equipment and guidance for outside sales and service representatives. In many cases recommending our service and engineering departments to be more involved. Working on Start-ups and commissioning of new products.

We are looking for a high-quality individual to fill this position in the West Coast area.

Job Description:

Scope: Telephone (and other electronic media) to provide customers with information necessary to run their Nortek Group HVAC products and systems.
Demonstrated experience with field installations, contractors, contracts and bidding (the commercial side); “systems” engineering and a variety of HVAC equipment (the equipment side); controls and software (the integration side).
Demonstrated experience in managing challenging jobs with the objectives to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
Formalize through development and documentation job responsibilities, methods, procedures for all areas.
Work with engineering, manufacturing on problem resolution and final field and production fixes to service issues on our equipment.
Be a part of an “Authorized Service Partner” program to include training on company equipment, a “certification process”, and marketing collateral. These partners would include local servicing contractors and/or the service arms of company’s independent sales representatives.
Adapt at building/contributing to CRM systems.
Keep up to date on trends, training and manufacturing at our plants.
Participates in technology transfer initiatives among IT departments, R & D, and Product Engineering

Position Requirements (Knowledge and Experience):

Product experience must include Industrial, HVAC equipment and/or controls, heat pump and all product manufactured by Nortek Industries.
The ability to foster an environment that encourages initiative, creativity, teamwork, people-development and successful achievement of goals is required.
Strong customer-oriented approach that can motivate and inspire others and customers.
Five plus years in a technical role, assisting internal and external customers.

Qualifications:

Five to seven years’ experience in installation, maintenance, and troubleshooting and correcting diverse HVAC/heat pump service issues.
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Ability to stay on project through root cause analysis.
Excellent customer service skills with desire to exceed internal and external customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians and ability to follow up on parts delivery
Observe all company procedures and safety rules.
High school graduate with post high school courses in electrical and refrigeration. Technical college or 15 plus years’ experience considered in lieu of degree.
Ability to travel up to 70%.
Ability to lift up to 75lbs

Salary/Package:

Dependent on experience

Company Name:

Nortek Global HVAC

About The Company:

Product experience must include Industrial, HVAC equipment and/or controls, heat pump and all product manufactured by Nortek Industries.
The ability to foster an environment that encourages initiative, creativity, teamwork, people-development and successful achievement of goals is required.
Strong customer-oriented approach that can motivate and inspire others and customers.
Five plus years in a technical role, assisting internal and external customers.

Qualifications:

Five to seven years’ experience in installation, maintenance, and troubleshooting and correcting diverse HVAC/heat pump service issues.
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Ability to stay on project through root cause analysis.
Excellent customer service skills with desire to exceed internal and external customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians and ability to follow up on parts delivery
Observe all company procedures and safety rules.
High school graduate with post high school courses in electrical and refrigeration. Technical college or 15 plus years’ experience considered in lieu of degree.
Ability to travel up to 70%.
Ability to lift up to 75lbs

Position:

Service Technician – Heat Pumps/HVAC Products – Outside Service TechAs our Service Tech – Heat Pumps and HVAC products outside you will work with warranty related service issues for our HVAC/R, HVAC/C product lines and heat pumps. Providing service and technical expertise to end users, equipment and guidance for outside sales and service representatives. In many cases recommending our service and engineering departments to be more involved. Working on Start-ups and commissioning of new products.

We are looking for a high-quality individual to fill this position in the West Coast area.

Job Description:

Scope: Telephone (and other electronic media) to provide customers with information necessary to run their Nortek Group HVAC products and systems.
Demonstrated experience with field installations, contractors, contracts and bidding (the commercial side); “systems” engineering and a variety of HVAC equipment (the equipment side); controls and software (the integration side).
Demonstrated experience in managing challenging jobs with the objectives to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
Formalize through development and documentation job responsibilities, methods, procedures for all areas.
Work with engineering, manufacturing on problem resolution and final field and production fixes to service issues on our equipment.
Be a part of an “Authorized Service Partner” program to include training on company equipment, a “certification process”, and marketing collateral. These partners would include local servicing contractors and/or the service arms of company’s independent sales representatives.
Adapt at building/contributing to CRM systems.
Keep up to date on trends, training and manufacturing at our plants.
Participates in technology transfer initiatives among IT departments, R & D, and Product Engineering

Requirements/Qualifications:

Position Requirements (Knowledge and Experience):

Product experience must include Industrial, HVAC equipment and/or controls, heat pump and all product manufactured by Nortek Industries.
The ability to foster an environment that encourages initiative, creativity, teamwork, people-development and successful achievement of goals is required.
Strong customer-oriented approach that can motivate and inspire others and customers.
Five plus years in a technical role, assisting internal and external customers.

Qualifications:

Five to seven years’ experience in installation, maintenance, and troubleshooting and correcting diverse HVAC/heat pump service issues.
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Ability to stay on project through root cause analysis.
Excellent customer service skills with desire to exceed internal and external customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians and ability to follow up on parts delivery
Observe all company procedures and safety rules.
High school graduate with post high school courses in electrical and refrigeration. Technical college or 15 plus years’ experience considered in lieu of degree.
Ability to travel up to 70%.
Ability to lift up to 75lbs




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